Help Center
Find quick answers to common questions about buying, selling, and managing your account.
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Frequently Asked Questions
How do I place my first order?
Browse to any game page, select a card, choose an offer that fits your budget and condition needs, then click Add to Cart. Review your cart and proceed to checkout — payment is securely processed and the seller will ship within 2 business days.
What payment methods are accepted?
Cardmarket accepts credit/debit cards, PayPal, SEPA bank transfers, Apple Pay, and Google Pay. Available methods may vary by country.
How long does shipping take?
Shipping times depend on the seller's location and the shipping method you choose at checkout. Most domestic orders arrive within 3-5 business days; international orders can take 7-14 business days.
What if my order arrives damaged?
Open a claim through your order page within 7 days of delivery. Our support team will mediate and ensure you are protected by our buyer guarantee.
How do I become a seller?
Sign up for an account, then go to My Account » Settings and complete the seller verification. Once verified you can list cards from any game.
Can I cancel an order?
Orders can be cancelled within 24 hours if the seller has not yet shipped. After shipping, the standard return policy applies.
Are card conditions standardized?
Yes — every listing uses the standardized scale: Mint, Near Mint, Excellent, Good, Light Played, Played, and Poor. Sellers are required to grade accurately.